Customer reviews of Auto Trend

By Logofatu D on 01 January 2021 | Purchase not verified

Happy to recommend to all my family and friends auto trend for them service and costumer service , the sales lady very friendly make you fell welcome and all the cars ready to go at high standards i chose my first car from auto trend car is was nice presented in showroom had test drive , faster payment options in one word 5 stars are to low for them . Care on like this guys , very happy .

By Sara R on 21 December 2020 | Purchase not verified

Truly amazing service i got my finance approved and came down to collect my new car, there was a problem from finance side and it took some time to get it sorted i was so nervous!!! Salesman reassured me and made everything easy and sorted everything out they even bought my 8 year old some drinks and snacks which was a very kind of them. Love my new gtc ❤ S.R

By Adrian B on 20 December 2020 | Purchase not verified

What can we say about these guys, we dont normally buy cars online without looking at them first but thought why not due to lockdown. We was given all the information over the phone and everything was clearly described. Deposit taken and was given a date to collect the car. When we arrived the hospitality we received by Louise and staff was amazing, gloves and face masks were provided and we took the car for a short drive out of courtesy. They had even serviced the car and polished it all up. Very down to earth people, service is amazing and we saved a packet on the car aswell. What more could we want. We even found out they deliver anywhere in the uk. We are definitely going to come back for our next car from here. Thanks guys

By Bash A on 20 December 2020 | Purchase not verified

I Purchased car from these guys for my daughter, straight forward and no hassle. We drove away with a great deal, they even threw in 12 month warranty at no extra charge when everywhere else was asking £300 extra. I would higly recommend these guys. Cheaper than most other car showrooms and very relaxed atmosphere, no pushy sales. Like the guy said " if you like it you buy it, if you dont then walk away its not for you". Will definitely recommend to family and friends.

By michelle N on 05 October 2020 | Purchase not verified

my new car is fantastic,they offer a very friendly and straight foward helpful service and i would highly recommended taking a visit to anyone who is looking for a quality used vehicle .

By Charl T on 29 September 2020 | Purchase not verified

Very rude man greated me telling me he is closing. He told me he didn't care if I buy the car or not as he could get the price he wanted all day long. Turns out he doesn't own the car he was selling as he hadn't paid for it yet himself. Very unhappy. DO NOT USE!!!!

Reply from Auto Trend on 07/10/20

hi, we do apologise for the misunderstanding, since the covid 19 coronavirus outbreak we have been advised and strongly abide by a strict appointment system, this is to protect the health and safety of both customers and our staff members, on this occasion the customer has turned up at 6.30pm (our closing time) without making any appointment with us or giving any prior notice however we did give the benefit of the doubt and gave the opportunity to inspect the car but could not provide the level of service as all the sales staff members had left for the day. we sincerely apologise to the customer for any inconvenience they may have been caused. We strongly advise all customers to book viewings in advance during these difficult times. Thank you

By Teresa O on 15 August 2020 | Purchase not verified

Poor - As soon as I drove away in the car there was a yellow triangle warning light on the dash. I immediately informed the salesman. He advised I took the car to a Kia dealer to sort out. 8 visits later to Kia, the cost was over £2,000 which I fortunately claimed under the cars warranty. An additional cost to me was £130.34 as Kia needed to replace the front lower grill section as this part was incorrect for the car which had been fitted by Auto Trend. They have never responded to any of my emails and have not offered to refund the incurred expense even though the fault was reported to them on the day the car was driven home and should therefore be covered by the guarantee. Sadly they obviously don't want to know once the car has been purchased. Be advised, if purchasing a car from this garage get an independent check done before payment.

Reply from Auto Trend on 07/10/20

we are glad everything got sorted out in the end, we did make it quite clear that the car was a damaged repaired vehicle, it was inspected by the customer and pictures of the car previous to repair were supplied, after liasing with Kia dealership on behalf of the customer we did manage to reinstate the 7 year warranty from Kia ( which is usually voided for categorised vehicles), the yellow warning lights were just settings on the car which were quite easy to turn off. Unfortunately we were unable to refund the customer the £130.34 as it was not a warrantable part, however this goes against the huge saving we made for the customer on the list price of the vehicle and also the reinstating of the Kia warranty at no extra cost to the customer, we do try our best to help our customers out if and when any problem arises. we always state any inspections are welcome. Thank you

By Mandi S on 23 July 2020 | Purchase not verified

After a few initial problems Auto Trend were very helpful and have told me if there are any problems in future that I can approach them direct and they will resolve them for me. I'm very happy with the after sales service I have experienced. I will use them in future.

By Andrius K on 26 June 2020 | Purchase not verified

Would give 0 if I could. Cheat company, do not trust.... Bought a Mercedes Benz c220. They said all is good with a car. After changing oil we found out that there is a massive problem with an engine. Two services told me that they most likely used Engine doctor to cover up the issue, because as soon as we have changed oil engine noise was noticeable and repair cost would be around 1500pounds. We contacted the trader as they verbally gave us 2months warranty. They said warranty does not cover this type of problem and did not hear about any issues, next time we called they said warranty was only 28 days, there is the truth? We asked to return the car and get refund but he wasn't even discussing it

By DAVID F on 20 March 2020 | Purchase not verified

Very poor service we bought a car recently from these people all very helpful when selling and takin your money, when we had the first rain we tried to use window washer They Didn’t Work we contacted Autotrend Dewsbury twice and didn’t have any reply whatsoever, the car was taken to a local garage to be repaired , I would advise giving any car you buy a really good check over to make sure all systems work as they clearly don’t. Very disappointed with these people

Reply from Auto Trend on 20/03/20

Hi dear customer thank you for you feedback,you told as about the issue and we said go and check and we’ll pay towards repair you never call as back, you are under 12 months warranty, and we had been given you and 300£ discount on purchase day .