Customer reviews of Auto Trend
At Auto Trend we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Excellent deal and service!
By Valerie S on 23 February 2021 | Purchase not verified
I would fully recommend Auto Trend for their excellent service, quality of vehicles and value for money. They were very fair about the deal they gave me and so helpful in transferring ownership of my part-exchanged car and also my newly purchased vehicle. I would certainly give my custom to them again.
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5
Amazing service
By Logofatu D on 01 January 2021 | Purchase not verified
Happy to recommend to all my family and friends auto trend for them service and costumer service , the sales lady very friendly make you fell welcome and all the cars ready to go at high standards i chose my first car from auto trend car is was nice presented in showroom had test drive , faster payment options in one word 5 stars are to low for them . Care on like this guys , very happy .
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5
Fantastic service & very friendly
By Sara R on 21 December 2020 | Purchase not verified
Truly amazing service i got my finance approved and came down to collect my new car, there was a problem from finance side and it took some time to get it sorted i was so nervous!!! Salesman reassured me and made everything easy and sorted everything out they even bought my 8 year old some drinks and snacks which was a very kind of them. Love my new gtc ❤ S.R
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5
Excellent service
By Adrian B on 20 December 2020 | Purchase not verified
What can we say about these guys, we dont normally buy cars online without looking at them first but thought why not due to lockdown. We was given all the information over the phone and everything was clearly described. Deposit taken and was given a date to collect the car. When we arrived the hospitality we received by Louise and staff was amazing, gloves and face masks were provided and we took the car for a short drive out of courtesy. They had even serviced the car and polished it all up. Very down to earth people, service is amazing and we saved a packet on the car aswell. What more could we want. We even found out they deliver anywhere in the uk. We are definitely going to come back for our next car from here. Thanks guys
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5
Toyota Yaris happy customer
By Bash A on 20 December 2020 | Purchase not verified
I Purchased car from these guys for my daughter, straight forward and no hassle. We drove away with a great deal, they even threw in 12 month warranty at no extra charge when everywhere else was asking £300 extra. I would higly recommend these guys. Cheaper than most other car showrooms and very relaxed atmosphere, no pushy sales. Like the guy said " if you like it you buy it, if you dont then walk away its not for you". Will definitely recommend to family and friends.
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5
recent car purchase
By michelle N on 05 October 2020 | Purchase not verified
my new car is fantastic,they offer a very friendly and straight foward helpful service and i would highly recommended taking a visit to anyone who is looking for a quality used vehicle .
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5
Absolutely terrible
By Charl T on 29 September 2020 | Purchase not verified
Very rude man greated me telling me he is closing. He told me he didn't care if I buy the car or not as he could get the price he wanted all day long. Turns out he doesn't own the car he was selling as he hadn't paid for it yet himself. Very unhappy. DO NOT USE!!!!
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5
Before Purchase have Car Checked by an Expert.
By Teresa O on 15 August 2020 | Purchase not verified
Poor - As soon as I drove away in the car there was a yellow triangle warning light on the dash. I immediately informed the salesman. He advised I took the car to a Kia dealer to sort out. 8 visits later to Kia, the cost was over £2,000 which I fortunately claimed under the cars warranty. An additional cost to me was £130.34 as Kia needed to replace the front lower grill section as this part was incorrect for the car which had been fitted by Auto Trend. They have never responded to any of my emails and have not offered to refund the incurred expense even though the fault was reported to them on the day the car was driven home and should therefore be covered by the guarantee. Sadly they obviously don't want to know once the car has been purchased. Be advised, if purchasing a car from this garage get an independent check done before payment.
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5
Friendly, helpful and approachable.
By Mandi S on 23 July 2020 | Purchase not verified
After a few initial problems Auto Trend were very helpful and have told me if there are any problems in future that I can approach them direct and they will resolve them for me. I'm very happy with the after sales service I have experienced. I will use them in future.
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5
faulty car, no guarantee
By Andrius K on 26 June 2020 | Purchase not verified
Would give 0 if I could. Cheat company, do not trust.... Bought a Mercedes Benz c220. They said all is good with a car. After changing oil we found out that there is a massive problem with an engine. Two services told me that they most likely used Engine doctor to cover up the issue, because as soon as we have changed oil engine noise was noticeable and repair cost would be around 1500pounds. We contacted the trader as they verbally gave us 2months warranty. They said warranty does not cover this type of problem and did not hear about any issues, next time we called they said warranty was only 28 days, there is the truth? We asked to return the car and get refund but he wasn't even discussing it