Customer reviews of Auto Trend

By michelle N on 05 October 2020 | Purchase not verified

my new car is fantastic,they offer a very friendly and straight foward helpful service and i would highly recommended taking a visit to anyone who is looking for a quality used vehicle .

By Charl T on 29 September 2020 | Purchase not verified

Very rude man greated me telling me he is closing. He told me he didn't care if I buy the car or not as he could get the price he wanted all day long. Turns out he doesn't own the car he was selling as he hadn't paid for it yet himself. Very unhappy. DO NOT USE!!!!

Reply from Auto Trend on 07/10/20

hi, we do apologise for the misunderstanding, since the covid 19 coronavirus outbreak we have been advised and strongly abide by a strict appointment system, this is to protect the health and safety of both customers and our staff members, on this occasion the customer has turned up at 6.30pm (our closing time) without making any appointment with us or giving any prior notice however we did give the benefit of the doubt and gave the opportunity to inspect the car but could not provide the level of service as all the sales staff members had left for the day. we sincerely apologise to the customer for any inconvenience they may have been caused. We strongly advise all customers to book viewings in advance during these difficult times. Thank you

By Teresa O on 15 August 2020 | Purchase not verified

Poor - As soon as I drove away in the car there was a yellow triangle warning light on the dash. I immediately informed the salesman. He advised I took the car to a Kia dealer to sort out. 8 visits later to Kia, the cost was over £2,000 which I fortunately claimed under the cars warranty. An additional cost to me was £130.34 as Kia needed to replace the front lower grill section as this part was incorrect for the car which had been fitted by Auto Trend. They have never responded to any of my emails and have not offered to refund the incurred expense even though the fault was reported to them on the day the car was driven home and should therefore be covered by the guarantee. Sadly they obviously don't want to know once the car has been purchased. Be advised, if purchasing a car from this garage get an independent check done before payment.

Reply from Auto Trend on 07/10/20

we are glad everything got sorted out in the end, we did make it quite clear that the car was a damaged repaired vehicle, it was inspected by the customer and pictures of the car previous to repair were supplied, after liasing with Kia dealership on behalf of the customer we did manage to reinstate the 7 year warranty from Kia ( which is usually voided for categorised vehicles), the yellow warning lights were just settings on the car which were quite easy to turn off. Unfortunately we were unable to refund the customer the £130.34 as it was not a warrantable part, however this goes against the huge saving we made for the customer on the list price of the vehicle and also the reinstating of the Kia warranty at no extra cost to the customer, we do try our best to help our customers out if and when any problem arises. we always state any inspections are welcome. Thank you

By Mandi S on 23 July 2020 | Purchase not verified

After a few initial problems Auto Trend were very helpful and have told me if there are any problems in future that I can approach them direct and they will resolve them for me. I'm very happy with the after sales service I have experienced. I will use them in future.

By Andrius K on 26 June 2020 | Purchase not verified

Would give 0 if I could. Cheat company, do not trust.... Bought a Mercedes Benz c220. They said all is good with a car. After changing oil we found out that there is a massive problem with an engine. Two services told me that they most likely used Engine doctor to cover up the issue, because as soon as we have changed oil engine noise was noticeable and repair cost would be around 1500pounds. We contacted the trader as they verbally gave us 2months warranty. They said warranty does not cover this type of problem and did not hear about any issues, next time we called they said warranty was only 28 days, there is the truth? We asked to return the car and get refund but he wasn't even discussing it

By DAVID F on 20 March 2020 | Purchase not verified

Very poor service we bought a car recently from these people all very helpful when selling and takin your money, when we had the first rain we tried to use window washer They Didn’t Work we contacted Autotrend Dewsbury twice and didn’t have any reply whatsoever, the car was taken to a local garage to be repaired , I would advise giving any car you buy a really good check over to make sure all systems work as they clearly don’t. Very disappointed with these people

Reply from Auto Trend on 20/03/20

Hi dear customer thank you for you feedback,you told as about the issue and we said go and check and we’ll pay towards repair you never call as back, you are under 12 months warranty, and we had been given you and 300£ discount on purchase day .

By Marc C on 26 February 2020 | Purchase not verified

Purchased a vauxhall corsa for my daughter in January 20 prior to collection called to confirm vehicle would be serviced and ready to go as described. However when collection vehicle engine light came on, informed this was down to new air flow sensor and would clear. On returning home had car fully checked over and numerous faults found. Contacted dealer who advised calling warranty given with vehicle. Informed of cost of repairs offered value of parts or return vehicle to be fixed which wasn't a option due to fUlts found on vehicle. Warranty would not cover and have received no further replies to emails. This dealer looks good on website but reality is selling cars that have had little to no service just wash and shine to turn them around. Warranty appears worthless and dealer all talk but no help mediation to cover faults that should have been repaired prior to vehicle being sold. If you purchase a vehicle I strongly suggest having a independent review by qualified mechanic

By Darren H on 21 February 2020 | Purchase not verified

Been looking for a certain spec Ford C-Max for a while and Azhi had what I wanted. From telephone call to visiting his showroom, a gentleman throughout. Excellent customer service and explained everything in detail about the car with no pressure to buy. Enjoyed the buying experience and especially the 70-mile journey home to Liverpool. Azhi also said that if there are any issues, just call. The friendly service that leaves you with peace of mind after a large purchase. Thank you.

By Norbert K on 07 February 2020 | Purchase not verified

I bought a bmw 3 series from them. Engine was jetwashed just before my arrival, soaking wet to hide any leaks.Good thing it didn't catch on fire.water pump failed after 3 weeks. Had a quote from a garage for £180 and autotrend offered me a £100 refund.Haven't received any money so rang again and they dropped it down to £90 one day apart from telephone calls. After further inspection from a mechanic the car had suffered front end structural damage even though they stated it was hpi checked. I was going to rate 3 stars but dropping a tenner like that for no reason 1 star. Buy with caution, I tried to be as accurate and impartial as possible. I didn't list all the other problems that I found on the car.just the major

Reply from Auto Trend on 08/02/20

Dear customer , A reply to your unfair review. The car we sold you was 05 plate , the water pump that needed replacing actually comes under wear and tear which by law is not required to be repaired or replaced by warranty or sales company .However as a good will gesture we send you 100£.We went above and beyond what was required as a service , there is nothing more we could have done.

By umaamah H on 09 August 2019 | Purchase not verified

Great buying experience from Autotrend! I made my first car purchase from here and I can honestly say it was such a pleasure dealing with the team. They made me feel so welcome and gave me the advice and guidance I needed to make the right purchase. I cannot thank them enough. They arranged a very reasonable price for me in exchange for a great quality used car. Everyone was so professional and honest which was reassuring. I was dealt by Azzy and I appreciated his candid, no-pressure style, it made my final decision easier. I definitely will be coming back here for future car purchases and recommend Autotrend to all my friends and family.